Delivers its orders and refunds money. Checked with the carrier and the payment processor.
Delivered: of that month's orders checked with the carrier, how many are recorded as delivered, rounded down. Cancelled: out of every 100 orders that month, how many ended up cancelled, rounded up. Disputed with the bank: disputes over a problem with the order, per 1,000 orders, rounded up. Refunds in money: what share of that month's refunds really returned money to the card or the account, rounded down.
A month marked "may still change" is still within the period in which banks accept disputes, so its figure could yet rise: it is not published so as not to paint a better picture than the real one. "No data" means that month did not have enough orders, refunds or checked shipments for the percentage to mean anything, not that it was bad. Deliveries are only on record from the moment the store connects its carriers.
Counts are never published: not orders, not disputes, not refunds.
Out of every 100 orders the store charged for and did not refund, 99 are recorded as delivered by the carrier. The store cannot mark a delivery on its own.
When there is a refund, the store really does return money to the card or the account, and hardly anyone has had to go to their bank over a refund that never arrived.
Very few buyers have had to ask their bank to reverse a charge over a problem with the order. Stolen-card fraud does not count here.
It has had charged orders for 8 months in a row, with no blank month. This is not a store that shows up for one campaign and disappears. This is how far back we have checked, not how long the store has existed.
Out of every 100 orders charged, fewer than 1 ends up cancelled. A cancellation usually means the item was out of stock or the store could not fulfil it.